Microsoft Dynamics CRM solutions provide a proper framework
for your business organizations and functionalities. In general, there are two
versions of Microsoft CRM solutions- CRM online and CRM on-premise version. CRM
is hosted in Microsoft’s cloud and is a completely feasible solution to use.
CRM on-premise version allows you to implement and set up
the servers and applications for yourself. CRM Online is a SaaS model. CRM
on-premise version is a traditional model where CRM is hosted by your company
or by another hosting partner or vendor.
CRM Online VS CRM On-Premise Version
The difference between CRM versions
are as follows:
1. Infrastructure
· Microsoft Dynamics CRM online version provides physical and
environmental security within the data centers. It has skilled staff that
provides local technical support to all the data centers. It also provides with
self-healing process through an automation workflow for a quick resolution
which needs no human intervention.
· The operational centers provide 24/7 monitoring assistance to catch the issues in which self-healing could not resolve and then it is escalated to a service engineer to resolve the issue. It also provides a sophisticated recovery process for data. It integrates other Microsoft applications like Azure, Office365, Oracle and many more.
· The operational centers provide 24/7 monitoring assistance to catch the issues in which self-healing could not resolve and then it is escalated to a service engineer to resolve the issue. It also provides a sophisticated recovery process for data. It integrates other Microsoft applications like Azure, Office365, Oracle and many more.
· MS Dynamics CRM on-premise version, on the contrary, has the
ready to implement and monitor security, backups, copies of data and
certifications within an individual company or by a hosted third party.
2. Data integration options
Microsoft Dynamics CRM online version and the on-premise
version has data integration options quite similar. The integration performance
is base on the data load. The large data integrations are faster on CRM
on-premises version if the CRM server is close as the latency is very low.
3. Integrations with other Microsoft platforms
The integration with other Microsoft Platforms such as
SharePoint, Exchange, Lync, and Yammer work completed by both the CRM versions.
If the current system uses Office 365 for Exchange or
SharePoint, then the CRM online version allows to make user management standard
and offer extended server-side integration with SharePoint, Exchange Online and
PowerBI.
4. Mobility of the versions
The mobility works the same for both the CRM versions. The
use of CRM versions on phones, Tablets and Outlook (including offline) work in
a similar way for CRM online and ON-premise versions.
5. Extensibility
Customizations made in a supported way for CRM on-premise
can be transferred to CRM online and vice-versa. The plugins, workflows and any
custom extension can use in either Online or On-premises implementation.
The code which is supported by the versions can work on both
the versions.
Difference
between the capabilities of the CRM versions
The CRM versions also on the based on their capabilities to
work. They differ as follows:
a. SharePoint integration
The SharePoint integration in CRM online is by the server
side with SharePoint online. While on the on-premise version it is by the client
side.
b. Storage limit
The storage limit for the CRM online version is limited to
the amount of storage purchased. For the CRM on-premise version it is limited
by the storage space available on your server.
c. Release cycle
Two releases per year. The spring release functionality is
exclusive to CRM Online, so new functionality is available online first.
The fall released to both CRM versions, and it also includes
the functionality released in the spring release.
d. Migration of the versions
CRM online version customers can migrate to CRM on-premise
version anytime.
The on-premise version can also move to the online version
and the customizations made to it can be imported easily.
So these are the differences between both the versions of
Microsoft CRM Solution. Customers can deploy and use the CRM versions according
to the need and requirements of their businesses.
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